Quality Performance Mark
The Quality Performance Mark (QPM) is the only national advocacy specific quality assessment system which applies to all forms of one to one advocacy. The QPM went live in September 2008.
Pilot groups feedback has been very positive. Comments included;
"It allowed me to think very carefully about the advocacy process"
"Has helped instil awareness of quality in everything we do"
"It has made the team really think about what we are doing and why and how we evidence the work we do."
Important announcement (February 2013)
Due to circumstances beyond our control we have temporarily suspended all new applications, desk-top and site assessments and we are unable to deal with technical QPM enquiries. We are in the process of reviewing our procedures and service. We also plan to undertake work during the 2013-14 financial year to improve the QPM and produce a 3rd edition. We should be clearer about these QPM arrangements at the end of May 2013.
If you would like further information, please email quality@a4a.uk.net.
QPM Workbook 2nd Edition
If you want to apply for the Quality Performance Mark, or just want to know what is needed for good advocacy provision, you can download the QPM Workbook here more
Groups Awarded the QPM
The following advocacy providers have been assessed and awarded the Quality Performance Mark. more
Costs of the Quality Performance Mark
The costs for the QPM have been set at a level that will enable it to be thorough, self sustaining and affordable. This has been achieved by using an operational framework which reduces overheads a ... more